Vole Bloom Terms and Conditions
Welcome to Vole Bloom. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our site, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Vole Bloom offers a range of floral design and event decor services, including but not limited to bespoke floral arrangements for all occasions, event styling and decor, corporate floral services, wedding flower packages, flower subscriptions, plant rentals, and terrarium workshops.
3. Orders and Payments
- Placing Orders: All orders for floral arrangements, event decor, or workshops are subject to availability and acceptance by Vole Bloom. We reserve the right to refuse any order.
- Pricing: All prices listed on our online platform are in GBP and are subject to change without prior notice. The price applicable to your order will be the price at the time your order is accepted.
- Payment: Full payment is required at the time of order placement for most services, unless otherwise agreed upon for larger events or corporate accounts. For certain event services, a deposit may be required, with the remaining balance due by a specified date prior to the event.
- Cancellations and Refunds: Our cancellation and refund policy varies depending on the service. Specific details will be provided at the time of booking or upon request. Generally, bespoke and event services may incur cancellation fees due to the custom nature of the work.
4. Delivery and Collection
- Delivery: We offer delivery services within specific areas. Delivery charges and available times will be communicated during the order process. It is the customer's responsibility to provide accurate delivery information.
- Collection: Orders can be collected from our premises by prior arrangement. Please ensure you have your order confirmation with you.
- Responsibility: Vole Bloom is not responsible for arrangements once they have been delivered or collected in good condition. We provide care instructions and recommend following them for the longevity of your floral products.
5. Intellectual Property
All content on our online platform, including but not limited to designs, images, text, and logos, is the exclusive property of Vole Bloom or its content suppliers and is protected by international copyright laws. Any unauthorized use of the content is strictly prohibited.
6. Limitation of Liability
Vole Bloom strives to provide high-quality services and products. However, we shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our services or products.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to Terms and Conditions
Vole Bloom reserves the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check our online platform periodically for changes. Your continued use of or access to our online platform following the posting of any changes constitutes acceptance of those changes.
9. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Vole Bloom
7 The Serpentine,
Regent's Park Estate, Floor 1,
London, Greater London, NW1 4SD, UK
Phone: 020 7946 0912